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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

New way of working

covid-19

As we look to open up here in Wales we thought we’d update you with our plans for the next stage. As always with anything COVID related, its subject to change!

We have been working hard behind the scenes to start facilitating opening our doors to clients on 5th July. Our teams tight working bubbles have been relaxed as more and more of us are invited for our vaccines. We are starting to move people across different sites so you may well see the return of some familiar faces. For us its like getting back together with family – we’ve not worked face to face with some colleagues for more than 12 months so it’s a real joy!

Staff safety and continued provision of veterinary care for all animals have been our priorities during this pandemic and we will do nothing to jeopardise that. We are still very aware that our close contact ways of working means we are at high risk of closure should Track and Trace become involved. So, despite wearing full PPE, until we had the majority of our staff vaccinated we had to limit our contact with the public. We know that not being able to come in with your pet was difficult and really appreciate your support with this. Your pets have been superstars without you (in the main!) and we’ve had some lovely licks and cuddles from them which has given us all immense support on the difficult days. From July 5th we are delighted to allow one client accompanying their pet into the building for their consultation, we do ask that you wear a mask and follow all instructions given by staff to aid social distancing.

The layout of our buildings including wating and consulting areas makes it difficult to implement a one way system so please follow signage & directions from staff and only attend the practice when you have an appointment or prebooked medication to collect.  We need to observe maximum numbers of staff and clients in the building at all times.  We still have staff working from home so by keeping our phone lines free by emailing non urgent enquiries to hello@dalesidevets.co.uk it is really helpful, thank you.

Where possible medication should be posted out to avoid contact with our reception team

However we will be able to supply pre-ordered prescriptions/food for collection at the practice between 11am-4pm at our Wrexham and Shotton Branches.

Please email hello@dalesidevets.co.uk to place any prescription requests, giving us the usual 48 hrs notice.

Our Penyffordd branch is currently closed on Wednesdays so no collections or orders can be made that day. If urgent you can call our Shotton or Wrexham branches who can place an order for you.

We ask that you wear a face covering when attending our practices to ensure the safety of our staff.

Daleplan Delivered

We will no longer be posting out flea and worming treatment free of charge for Daleplan members.

We have set up an upgraded Daleplan system (DalePlan Delivered) that will automatically deliver all flea and worming products for a minimal additional monthly fee.

Click here for details!

If you wish to collect your pets Daleplan flea and worming treatment from the practice, please give us 48 hrs notice and arrive during the medicine collection times above.

We are now seeing pets for their routine vaccinations as usual, however please be aware there is a backlog of pets to be seen due to the recent lockdown.

We are advised by the drug companies that routine boosters are safe to go overdue by up to 3 months, so we will therefore prioritise booking in pets that are over 2 months overdue their booster vaccines. We have allocated vaccine clinic slots each day at all 3 sites (except Wednesdays at Penyffordd currently) – these vaccine appointments can be booked online for your convenience.

Click here to book!

We have restarted sending out vaccine reminders so if your pet is due a booster soon you should receive a text or email, however if you are unsure when your pet is next due please contact us via email on hello@dalesidevets.co.uk and help keep our phone lines free for sick pets.

Video Consultations

The RCVS has updated its guidance on “remote prescribing” and this has affected our provision of video consultations. We are now only allowed to prescribe without seeing your pet in practice in very limited circumstances where there is no other alternative, so we cannot use video consultations for repeat medication checks and minor illnesses as we did previously. We felt it was unfair to charge for video consultations in a triage only situation so we have suspended the service for now. If you are unsure if your pet needs to see a vet, please email hello@dalesidevets.co.uk to book a phone consultation with one of our nurses who can advise. If RCVS rules change we will of course review video consulting – we found it to be a very useful tool (once we got over the initial IT glitches!).

When you attend the practice please be aware we are working in a very different way.

We have installed perspex screens at reception and all staff will be wearing face coverings. We ask that you do the same, to help keep us safe too.

  • Please wear a mask – If you forget your mask, we have some available at reception at a cost of £1.
  • We have increased our cleaning schedule and removed as many items as possible from the reception areas to make deep cleaning more effective.
  • Please avoid touching surfaces as much as possible.
  • On arrival & again when leaving we ask that you use the hand sanitiser provided.

To continue to keep everyone safe, there are a few rules we need to implement before you enter the practice, please read…

welcome back!

 

Please arrive no more than 5 minutes before your appointment time as parking is limited at the practices.

You can either call from the car or ring the door bell to let us know you are here.

  • Please wait with your pet in the car park.
  • At the Shotton and Penyffordd Branches a member of staff will come out to collect you and your pet to bring you to the consultation room.
  • At the Wrexham branch, please take a seat in the waiting room at your appointment time and wait to be called through for your consultation.  If all seats are full please wait outside until one becomes vacant.
  • Once your consultation is finished, please make your way to reception, observe the social distance floor markers at the reception desk and sanitise your hands on leaving.

For pets being admitted for surgical procedures – please arrive at your designated admit time (not early or late).

  • Please read in full the pre-operative information that has been emailed to you prior to the surgery to minimise our admittance times.
  • Let us know you have arrived but remain with your pet in the car park until the nurse comes to collect them.
  • Please ensure we have a good contact number to be able to speak with you throughout the day and ensure this is on at all times.
  • We will arrange a discharge time with you once the procedure is complete – all discharge instructions will be emailed to you prior to this, or the vet will phone you to discuss.
  • Please read BEFORE coming to collect your pet so any face to face contact is kept to a minimum.

We thank you all for your co-operation during these times, we are doing all we can to keep you, your pets and our staff safe – inevitably everything takes longer as we learn to adjust, so we appreciate your patience.

“I’ve used Daleside Vets for 25 years and always been very happy with their service.“

Mike Done, Asney Park Farm. Milking 200 Organic Holsteins

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