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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

New way of working

covid-19

Let’s help keep each other safe

Just a quick update from all of us here at Daleside Vets to let you know how we are expanding our services from 13th July.

Many thanks to everyone for being so understanding over the past months whilst we were seeing only emergencies/urgent cases and adapting to our “new normal” ways of working.  The clinical team have worked extremely hard to continue to provide care to your pets and thorough risk assessments have been conducted at all branches taking into account all current government advice.

So we can continue to help you as best we can please be aware of the following…

We are currently advised by our professional bodies that face to face appointments with clients should be avoided.

We will be unable to allow clients into the consultation rooms. We are therefore unable to deal with walk in enquiries

Please phone (if urgent) or email hello@dalesidevets.co.uk (if routine) the practice to help us to best help you.

For initial assessment/treatment of sick pets we are offering Video Consultations

To enable us to assess if you pet needs to be seen at the surgery.

If you are shielding/been in contact with a known COVID case in the last 14 days then this is the best option for your pet.

Book Video Consultation now!

Where possible medication should be posted out to avoid contact with our reception team

However we will be able to supply pre-ordered prescriptions/food for collection at the practice between 11am-12.30pm and 4.30pm – 6pm at our Wrexham and Shotton Branches.

Please email hello@dalesidevets.co.uk to place any prescription requests, giving us the usual 48 hrs notice.

We are hoping our Penyfford branch will be opening limited hours mid July for medication collections  – check our Facebook page for up to date information.

We ask that you wear a face covering when attending our practices to ensure the safety of our staff.

Daleplan Delivered

We will no longer be posting out flea and worming treatment free of charge for Daleplan members.

We have set up an upgraded Daleplan system (DalePlan Delivered) that will automatically deliver all flea and worming products for a minimal additional monthly fee.

Click here for details!

If you wish to collect your pets Daleplan flea and worming treatment from the practice, please give us 48 hrs notice and arrive during the medicine collection times above.

For routine vaccinations we will be running additional vaccine clinics outside our normal hours in July and August to get as many pets back up to date as we can.

Please note these clinics are only for vaccinations – if your pet is unwell or you have other concerns then please phone/email the practice to book a regular appointment.

For vaccination clinics ONLY please book. While our Penyffordd branch sadly remains closed we have opened up appointments on Mondays for vaccines only, everything else will continue to be dealt with by our Shotton and Wrexham branch.

Click here to book!

When you attend the practice please be aware we are working in a very different way.

We have installed perspex screens at reception and all staff will be wearing face coverings. We ask that you do the same, to help keep us safe too.

  • Please wear a mask – If you forget your mask, we have some available at reception at a cost of £1.
  • We have increased our cleaning schedule and removed as many items as possible from the reception areas to make deep cleaning more effective.
  • Please avoid touching surfaces as much as possible.
  • On arrival & again when leaving we ask that you use the hand sanitiser provided.

Please arrive no more than 5 minutes before your appointment time as parking is limited at the practices.

You can either call from the car or ring the door bell to let us know you are here.

  • Please wait with your pet in the car park.
  • A nurse will come out to collect your pet to bring in to be examined by the vet.
  • Please ensure you have brought your mobile phone with you so the vet can call you whilst treating your pet so you are kept fully updated & can raise any queries.
  • Once your pet is ready to leave, the nurse will return them to you in the carpark – treatment can be paid for over the phone or by card in the carpark.

For pets being admitted for surgical procedures – please arrive at your designated admit time (not early or late).

  • Please read in full the pre-operative information that has been emailed to you prior to the surgery to minimise our admittance times.
  • Let us know you have arrived but remain with your pet in the car park until the nurse comes to collect them.
  • Please ensure we have a good contact number to be able to speak with you throughout the day and ensure this is on at all times.
  • We will arrange a discharge time with you once the procedure is complete – all discharge instructions will be emailed to you prior to this, or the vet will phone you to discuss.
  • Please read BEFORE coming to collect your pet so any face to face contact is kept to a minimum.

We thank you all for your co-operation during these times, we are doing all we can to keep you, your pets and our staff safe – inevitably everything takes longer as we learn to adjust, so we appreciate your patience.

Coronavirus and Preventative Pet Health Care

Please read how our pet health care service will work during this time.

Read more!

“Having been a customer at Daleside for many years I have always found them to be extremely professional. When our cat Belle was involved in a nasty cat fight they were able to offer an appointment the same day! Everyone is always very friendly.”

Kayleigh Jones

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