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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

Coronavirus and Preventative Pet Health Care

Changes to our service during COVID19 restrictions

We are looking at a longer period of COVID restrictions so have been asked to change some of the things we do.  Some things that aren’t emergencies now need to be done to help continue to keep our pets healthy. However, this is by no means a return to our normal service!  We still need to be mindful of limiting to only essential journeys, as well as avoiding human contact – that’s the same for our staff. We have minimal staff working in practice and are social distancing wherever possible so we cannot see the numbers of pets we would normally. 

Check out our video discussing the changes we have made to our practice during the COVID-19 outbreak

 

So here’s what we plan to do in the coming months:

VACCINATIONS

Puppies and kittens will be given their primary course of injections and their first annual boosters (at 15 months old) as priority.  Adult booster vaccinations can go overdue by up to 3 months, and if they are indoor pets then they are low risk so may be able to go longer again.  So for now, we are only doing adult booster vaccinations where they are overdue by 2 months or more. We will contact those on our database that we feel need to be prioritised.

NEUTERING

In general, dog neutering is not considered an urgent procedure – we advise bitches should be kept in when in season at this time.  Neutering cats is more urgent especially where there are male and females housed together – cats are very difficult to keep indoors in season and there is a higher risk of unwanted pregnancies.  Therefore we will consider neutering cats in a multipet household. Please appreciate we are being asked to conserve our anaesthetics and oxygen, so need to justify any routine operations we perform at this time.  The vets will discuss with you if you feel your pet does need neutering urgently and decide.

FLEA AND WORMING

We are continuing to post out our Daleplan clients pre-paid flea and worming treatments as they become due – there may be some delay to this as we have had disruption to our supplies and obviously have had to prioritise life saving medications.  We will now post out non Daleplan pets Flea and Worming medications requested by email – there will be a postage charge. Please do NOT come to the surgery to collect flea and worming medications – remember only ESSENTIAL journeys!

REPEAT MEDICATIONS

We will accept repeat medication requests by email and aim to post out to you wherever possible – there will be a postage fee.  Where your pet is due a medication review, a video consultation may be the best option so the vet can assess their response to treatment and adjust dosages or medications accordingly without you having to bring them to the practice.  Contact us via email regarding this and we will send you out a link to book in.

GENERAL HEATLH AND ADVICE

Can all be provided via email – remember we have some staff working from home and clinical staff in the practice may be dealing with emergencies so there may be a delay in responding to you, but we will get back to you!  VIDEO CONSULTATIONS are proving an invaluable tool in helping us treat your pets remotely, and we are finding them very popular and easy to use. Any issues please let us know!

Remember, we are here to help your pets whatever is going on – if its URGENT please RING, if its not, then EMAIL!

“Having been a customer at Daleside for many years I have always found them to be extremely professional. When our cat Belle was involved in a nasty cat fight they were able to offer an appointment the same day! Everyone is always very friendly.”

Kayleigh Jones

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