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tel: 01978 311 881
tel: 01244 543 211
tel: 01244 830 065
tel: 01978 311 444
We need to limit the number of people in our premises so ask that you phone before attending and follow all instructions advised by staff. Current track and trace rules mean that our staff are at high risk of having to isolate for 14 days so we are limiting our contact with the public to minimise their risk of a COVID positive test. This means we are working in small teams and limits how many appointments we can see in a day. In addition we are not allowing clients into the consult rooms so we can maintain the 2m distance as much as possible. So whilst we are working hard to see all the pets we missed during the 3 month lockdown, we obviously have an increased demand currently – so bear with us if you can’t get the first appointment time you want!
We are seeing all routine cases now, but obviously have to prioritise sick and ill pets. We are currently pre-booking neutering and routine operations through August/ September, so again ask for your patience while we try to fit your pet in. Our phone lines are extra-ordinarily busy and because we still have some staff at home shielding or with children, we do ask if possible to contact us by email unless its urgent. We are running vaccine only clinics outside our usual opening hours, and if your pet is due (or overdue) a vaccine you will be invited to book these slots online via email/text.
Puppies and kittens will be given their primary course of injections and their first annual boosters (at 15 months old) as priority. Adult booster vaccinations can go overdue by up to 3 months, and if they are indoor pets then they are low risk so may be able to go longer again. So for now, whilst we are sending out booster vaccination reminders, be aware your pet may not be booked in before their booster “due date” – we will of course do our best to get them in as soon as possible but those overdue by 2 months or more will be prioritised.
In general, dog neutering is not considered an urgent procedure – we advise bitches should be kept in when in season at this time. Dog castrations can be done at any stage, but bitches should be speyed only 3 months after the end of their season. Neutering cats is more urgent especially where there are male and females housed together – cats are very difficult to keep indoors in season and there is a higher risk of unwanted pregnancies. Therefore we will prioritise neutering cats in a multipet household. Please appreciate we must keep surgical slots available each day for emergency/urgent procedures so cannot fit every neuter operation in in the next few weeks – we are currently pre-booking up to September.
We have launched our new DalePlan Delivered service so are no longer posting out our Daleplan clients pre-paid flea and worming treatments unless you have upgraded. Please email firstname.lastname@example.org to upgrade or sign up here. If you wish to come to collect flea and worming medications from the practice, please email 48 hrs in advance so we can have them ready for you and attend at our medicine collection times only – 11am-12.30pm and 4.30-6pm at Wrexham and Shotton. We can also post out Flea and Worming medications requested by email – there will be a postage charge.
We will accept repeat medication requests by email and aim to post out to you wherever possible – there will be a postage fee. Where your pet is due a medication review, a video consultation may be the best option so the vet can assess their response to treatment and adjust dosages or medications accordingly without you having to bring them to the practice.
Can all be provided via email – remember we have some staff working from home and clinical staff in the practice may be dealing with emergencies so there may be a delay in responding to you, but we will get back to you! VIDEO CONSULTATIONS are proving an invaluable tool in helping us treat your pets remotely, and we are finding them very popular and easy to use. Any issues please let us know!
“Since moving to Daleside I have been extremely happy with the service from the farm team. They are a very skilled and knowledgeable team of vets, and we always feel valued as clients.”Mark Shepherd, Oaks Farm