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tel: 01978 311 881
tel: 01244 543 211
tel: 01244 830 065
tel: 01978 311 444
We need to limit the number of people in our premises so ask that you phone before attending and follow all instructions advised by staff. Staff safety and continued provision of veterinary care for all animals have been our priorities during this pandemic and we will do nothing to jeopardise that. We are still very aware that our close contact ways of working means we are at high risk of closure should Track and Trace become involved. So, despite wearing full PPE, until we have the majority of our staff vaccinated we will be limiting our contact with the public. We know that not being able to come in with your pet is difficult but please bear with us, a mistake at this stage would potentially mean us having to shut down at the last hurdle. Your pets have been superstars without you (in the main!) and we’ve had some lovely licks and cuddles from them which has given us all immense support on the difficult days.
The layout of our buildings including wating and consulting areas makes it difficult to implement a one way system and we will struggle to maintain a 2m distance from you so, again, please bear with us whilst we await further relaxation from the Welsh Government on this. We are seeing all routine cases now, but obviously have to prioritise sick and ill pets. We are currently pre-booking neutering and routine operations and have restarted some of our nurse clinics, so again ask for your patience while we try to fit your pet in. Our phone lines are extra-ordinarily busy and with limited reception staff due to space limitations we do ask if possible to contact us by email unless its urgent.
We are now seeing pets for their routine vaccinations as usual, however please be aware there is a backlog of pets to be seen due to the recent lockdown.
Puppies can kittens can be booked in for the first vaccinations from 6 weeks old, with their second vaccine then due 4 weeks (dogs) or 3 weeks later (cats) and with them being allowed outside a week or so after that. Give us a call or email firstname.lastname@example.org to get them booked in. At your pets first vaccination appointment they will have a thorough health check by our vet, and advice given for flea and worm control, nutrition etc. If you have any breeder paperwork or have used previous products please bring them with you to your appointment so the vet is aware. Take a look at our Daleplan scheme to help spread the cost of routine vaccinations, flea and worm control for your new pet – more info here or speak to the nurse at your appointment.
We are advised by the drug companies that routine boosters are safe to go overdue by up to 3 months, so we will therefore prioritise booking in pets that are over 2 months overdue their booster vaccines. We have allocated vaccine clinic slots each day at all 3 sites (except Wednesdays at Penyffordd currently) – these vaccine appointments can be booked online for your convenience.
Whilst we are now booking all routine operations, in general, dog neutering is not considered an urgent procedure; dog castrations can be done at any stage, but bitches should be speyed only 3 months after the end of their season. Neutering cats is more urgent especially where there are male and females housed together – cats are very difficult to keep indoors in season and there is a higher risk of unwanted pregnancies. Therefore we will prioritise booking neuters for cats and bitches 3 months after their season, male dogs may have a little wait. Please appreciate we must keep surgical slots available each day for emergency/urgent procedures so there may be a delay in booking routine surgeries for a few weeks and if you need to cancel for any reason let us know as soon as possible so we can offer that slot to someone else.
We have launched our new DalePlan Delivered service so are no longer posting out our Daleplan clients pre-paid flea and worming treatments unless you have upgraded. Please email email@example.com to upgrade or sign up here. If you wish to come to collect flea and worming medications from any of the 3 practices, please email 48 hrs in advance so we can have them ready for you and attend at our medicine collection times only – 11am-4pm (expect Wednesday at Penyfford when we are closed). We can also post out Flea and Worming medications requested by email – there will be a postage charge.
We will accept repeat medication requests by email and aim to post out to you wherever possible – there will be a postage fee. Unfortunately due to changes in the RCVS guidelines on remote prescribing, we are no longer able to use video consultations for repeat medication checks. Where your pet is due a medication review, please email us in good time to book an appointment at the practice as we may not be able to fit you in on the day.
Can all be provided via email – remember we have some staff working from home and clinical staff in the practice may be dealing with emergencies so there may be a delay in responding to you, but we will get back to you! Our qualified vet nurses are very experienced in triage so if you are unsure if you need to see a vet, please email firstname.lastname@example.org and they can advise or book in a free nurse consultation.
“Fantastic owners and amazing vets and staff that really care about the animals that they see. Can’t do enough to help either through treatment or advice. Well done guys, we feel privileged for you to look after our boys, past and present xx”Paula Roberts