tel: 01978 311 881
tel: 01244 543 211
tel: 01244 830 065
tel: 01978 311 444
Daleside Vets, Main Road, Wrexham
We may collect and store your name, address, telephone number and email address. We may also collect CCTV and telephone recording data. In very limited circumstances we may collect health information with your consent.
We may use the information you supply to us in a number of ways:
We will not share your information with any third parties for their marketing purposes. We will not sell your data on to any third parties.
Companies working on our behalf: In some situations, we use a third party company to help provide some of our services (for example processing laboratory samples -In these circumstances, we will share only the data required to provide the service.
We have contracts in place with these third parties that ensure your data is stored safely, will not be used for purposes other than fulfilling our contract with them and will not be retained by them for longer than is necessary.
We may also be required to share your information with insurance companies when processing pet insurance claims. This is necessary to allow you to claim on pet insurance policies.
We will keep your personal information for as long as you remain our customer. Once you cease to be our customer we may keep your personal information for up to 8 years in order to maintain records according to rules that apply to us.
If you would not like to receive reminders about products and services you have purchased from us (for example vaccination or worming treatments) you can opt out of these messages by contacting the practice by telephone or in writing at any time.
We will not send you promotional material about other products and services we offer or our newsletters unless you have given your consent to receive these messages. You can update your preferences at any time by contacting the practice by telephone or in writing at any time.
If you would like to complain about the way we have handled your data please contact us in person, by telephone or in writing by post to : Daleside Vets Main Road, Wrexham, LL11 4RL or by email at
If, following your complaint you are not happy with the outcome or our response, you are also entitled to complain to the independent regulatory authority, the ICO.
Further information can be found at www.ico.org.uk/concerns
“Having been a customer at Daleside for many years I have always found then to be extremely professional. When our cat Belle was involved in a nasty cat fight they were able to offer an appointment the same day! Everyone is always very friendly.”Kayleigh Jones