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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

Read our winter newsletter!

Wow!  What another busy year!!

It’s been great to see you all back in the building in person and finally able to see all your faces 😊.  Despite all the ups and downs (the veterinary profession has been hit by recruitment and sickness issues just like everyone else, unfortunately) we are so proud that we have been able to treat over 10,000 pets across our 3 sites this year!! Our dedicated staff have worked their socks off and we really do appreciate everyone’s patience and understanding when we have had to change appointment times or delay routine work to try and fit you all in.

We are finally back on track with the backlog of work from the COVID lockdowns and have managed to host some client evenings, both virtually (Arthritis Awareness with social media star Cat The Vet) and in person where we held a client evening in the Holiday Inn in Chester on Noise Phobias.  We have also relaunched many of our preventive health nurse clinics in practice – Puppy & Kitten Health Clubs, Chub Club and Mobility Club are all free to those who need them and we hope provide valuable support to clients and pets alike.  Keep an eye on our socials as we look to launce OAP club early in 2023 and firework/noise desensitisation sessions too.

Despite the recruitment crisis, we have had some fantastic new additions to our team in 2022 – we were delighted to welcome another experienced qualified Veterinary Nurse, Alice, who you may have met running our re-launched nurse clinics; 3 new student Veterinary Nurses – Steph, Kayleigh and Stella who are passing their exams with flying colours and some fantastic additions to our front of house team – receptionists Jennifer, Alice, Elinor and Adele.   We have recently met some lovely potential vets so will hopefully have some new faces to help increase our vet capacity for 2023!

In addition to the many pets we see, we also work alongside many charities and organisations (such as Hearing Dogs, Guide Dogs and Pets as Therapy) to keep assistance dogs in our area fit and well also.  We provide a vet and nurse to examine the cats at the Wrexham Branch Cat Protection Shelter every week and offer much reduced cost treatment to strays and wildlife brought in by many local animal charities and the RSPCA throughout the year.   For our Christmas appeal this year, our staff have suggested that we host a collection bin for local food banks specifically for pet food donations – we as a practice are looking to match all donations made so no pet in our area goes hungry this winter.   There are collection bins in reception at each branch and we would be so grateful for any small amount you can contribute.

Staff development and training has always been a big priority at Daleside – we want to keep up to date so we can continue to provide the best care for your pets whilst trying to remain affordable.  As an independent practice we are fortunate to be able to decide how to spend our funds as best benefits the practice at grass roots level and this year we have taken the step to invest in Laprascopic surgical equipment.  Headed up by vet Adrian and Vet Nurses Kelshaw and Alice – this service will initially provide an alternative, less invasive technique for neutering bitches (ideal for very active dogs or those who will struggle to rest whilst recuperating!) and we hope to expand our training into other techniques as we move forward.

For many years our Penyfford branch has been getting busier, and with planning permission for our long awaited extension finally granted this summer we will be looking to start building works in early 2023. This will provide 2 additional consulting rooms, another surgical theatre, xray facilities and separate cat and dog wards.  Our lovely builders are aiming to work around us so as to impact our workflow as little as possible but please bear with us!

As we move forward into 2023, we are aware there are many pressures on us all – pet owners and staff alike.  We will continue to do our best for you and your pets and will always try to find cost effective treatment solutions when money gets tight.  Don’t be afraid to ask if you are struggling – our vets are experienced in modifying treatment plans to budgets as we are aware not all pets are insured.  Again, unlike big corporate business we want to offer a personal service and would prefer that pets get some treatment than none.  There are rules we must follow in respect of long term conditions and medication checks but again we will work with you where we can to help minimise the expense.  We will aim to keep any prices rises as affordable as possible but unfortunately rising energy bills (we have to keep our wards and theatres warm for sick pets!) and inflation will hit us hard too.

So here’s to a very Happy Christmas to you all and a great 2023 – as ever we hope your pets stay fit and well so you don’t need to see us too often!  Our festive opening times are below and we are here if you need us  – we are always pleased to see your pets to have a quick cuddle or face lick to brighten our day

“Fantastic owners and amazing vets and staff that really care about the animals that they see. Can’t do enough to help either through treatment or advice. Well done guys, we feel privileged for you to look after our boys, past and present xx”

Paula Roberts

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