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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

Welcome Back

Welcome back

We are so delighted to be welcoming our clients back in through our doors from 5 th July!

Whilst we are still at high risk of closure given our close contact working conditions, now that the majority of our staff are vaccinated we are confident we can now welcome you back inside safely. And how happy we will be to see you all.

Massive thanks to all our lovely clients who have put up with the many changes to our service, increased waiting times and different forms of communication over these last 15 months – opening the doors will be another change but one we all welcome as hopefully we are a step closer to our new normal.

To continue to keep everyone safe, there are a few rules we need to implement:

If you or any member of your household are unwell or isolating, please DO NOT ATTEND the practice –
give us a call and we will re-arrange or provide advice over the phone.

 

1. When attending the practice, please come alone with your pet.

We can only allow one person inside.

2. Wear a mask at all times inside the building

If you cannot wear a mask we are happy to continue to see you outside.

3. Sanitise your hands

Please sanitise your hands on entry and exiting reception areas and consultation rooms.

4. Follow instructions

Please follow all instructions from staff members carefully. We have new ways of working to keep everyone safe.

5. pre-booked appointments only

We will only be accepting pre-booked appointments, please arrive promptly for your appointment and only enter the building when advised/at the appointment time – we have to limit the number of people in our reception areas.

Click here to book!

pre-order all food/medication

Please pre-order all food/medication with a minimum of 48 hours notice and collect from the medicines collection area rather than reception desk, to help with one way systems.

Whilst we are keen to see everyone back inside, please be aware that we are still dealing with a backlog of work caused by the lockdowns and our revised way of working over the recent months, so please be understanding if your preferred appointment time is not available, or if routine appointments are booked a little further in advance than usual.

Whilst we will endeavour to minimise any disruption from staff having to isolate, unfortunately we may need to re-arrange non urgent appointments from time to time at short notice, so please bear with us! And of course, we do need to consider that we may need to close the doors at short notice again if there is any change in the government advice given.

So in short, as ever, despite all the changes, we are here if you need us – but please keep fingers crossed we can all stay healthy, not isolating and ideally keep the doors open for you all moving forward.

For more information about our new ways of working, please read…

New way of working!

“I’ve used Daleside Vets for 25 years and always been very happy with their service.“

Mike Done, Asney Park Farm. Milking 200 Organic Holsteins

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