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Wrexham

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 881

Penyffordd

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27 Hawarden Road
Penyffordd

CH4 0JD

tel: 01244 543 211

Shotton

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97 Chester Rd East
Shotton
Deeside
CH5 1QB

tel: 01244 830 065

Farm

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Main Road
Rhosrobin
Wrexham
LL11 4RL

tel: 01978 311 444

Coronavirus update

27th March 2020

Pets update:

We are open for Emergencies.

Due to COVID19 movement restrictions we are only allowed to provide an ESSENTIAL service for EMERGENCY and URGENT cases. Please call if your pet needs veterinary attention.

For general advice, routine bookings or medication/food orders please email hello@dalesidevets.co.uk and help keep our phone lines free.

We are currently open amended opening hours for emergency appointments only as advised yesterday. Medication that has been requested is available for collection – please call us from the carpark when you arrive and we will come out to you. We are operating on a skeleton staff, so please bear with us! This means it might take us a bit longer to answer the phone or your emails, especially if we are attending to a sick or injured pet. Please help us by only phoning us if necessary – non urgent queries are better dealt with via email.

Please note we are only taking contactless card or phone payments where possible  to reduce personal contact. Hopefully everybody is understanding of these changes.

Please, please adhere to government advice and stay home wherever possible – we are doing all we can to continue to provide good levels of clinical care at the moment, but it is very difficult and we can only imagine what our NHS colleagues are dealing with.

Hoping you and your pets stay safe and healthy, Take care of one another.

Vanessa and all the team at Daleside x

24th March 2020

Farm update:

As everyone is aware, the Coronavirus outbreak is a fast moving and rapidly changing situation which is affecting us all.

We are putting a huge amount of time and effort into planning contingencies to ensure we can continue to provide you with the best possible service in these troubling times while maintaining the safety of our practice team.

Many of our team will be spending more time working from home to reduce direct contact with others. So if you need any veterinary medicines please can you contact us by phone before 12pm, to enable us to prepare your order ready for you to collect it later that afternoon from the secure collection box outside the practice. This minimises the time you will need to spend at the surgery, and reduces direct contact with the team.

The delivery service will be continuing, but can we ask that you phone us before 12pm the day before to enable us to prepare your order and get it delivered to you. If you, any members of your household, or any workers on farm have Coronavirus symptoms or are in isolation, please ensure you don’t come into the practice. Also please contact us to let us know before any visit on farm (including drug deliveries), so we can find a way to minimize the risk to the vets out on farm.

As you can appreciate, if at some point isolation regulations or government advice limits the number of vets available at the practice, we may need to postponed certain routine or non urgent work to be able to prioritise urgent visits. In this situation we will discuss this with you as soon as possible.

We are an independent local business with the most dedicated team, doing our best to continue to do the job we love in extremely difficult circumstances.

“I’ve used Daleside Vets for 25 years and always been very happy with their service.“

Mike Done, Asney Park Farm. Milking 200 Organic Holsteins

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